FAQ

Ordering & Payment

Q: Do I need to pay VAT on my purchase?
A: No. All prices shown are final and include all applicable taxes and duties. You will not face any additional charges at checkout or upon delivery.

Q: What payment methods do you accept?
A: We accept the following secure payment methods: Credit Cards (Visa), Western Union, and Bank Transfer.

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. To ensure faster delivery, orders are dispatched from our nearest regional warehouse.

Q: Can I pay over the phone?
A: For security reasons, we do not process payments over the phone. All transactions must be completed securely through our online checkout system.

Q: Are transactions on your website secure?
A: Absolutely. Our website uses SSL encryption and complies with PCI-DSS standards to ensure your payment and personal details are fully protected.

Q: What should I do if my credit card payment fails?
A: Please double-check your card details and confirm with your bank that international transactions are authorized. If the issue continues, try an alternative payment method or contact your bank. You are also welcome to contact our support team for assistance.

Q: What happens if my order isn't confirmed but my card shows a charge?
A: In this case, the hold on the funds is typically released by your bank within 3-10 business days. If the order was not confirmed, no actual charge will be processed. If the amount has been deducted, please contact us with your details, and we will investigate immediately.

Q: If I can't complete my order online, what can I do?
A: You can contact our Customer Support team via email or live chat. We can guide you through the process or, where possible, provide a secure payment link to finalize your purchase.

Order Processing & Shipping

Q: Are all products, including popular team jerseys, in stock?
A: Most items are in stock and ready to ship. Due to high demand during major tournaments, some popular jerseys may sell out quickly. Real-time availability is shown on each product page.

Q: Can I modify my order after payment?
A: Changes can only be made if the order has not yet entered the packing process. Please contact us as soon as possible, and we will do our best to assist you.

Q: Can I cancel my order after purchasing?
A: Yes, you may cancel your order within 1 hour of placement, provided it has not been prepared for shipment. Please refer to the procedure below for cancellations.

Q: What is the procedure to cancel an order?
A: Please contact our Customer Support team immediately via email or your account dashboard with your order number. We will confirm if cancellation is possible and process it promptly.

Q: What shipping methods do you offer, and what are the estimated delivery times in Europe?
A: We ship using tracked services from warehouses within the EU. European deliveries typically take 7-10 business days. Global shipping times vary by destination, ranging from 7 to 20 business days.

Q: How can I track my shipment?
A: Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment's progress on the carrier's website or in your account.

Q: What should I do if my order doesn't arrive within the expected timeframe?
A: Please first check your tracking details for updates. If there is no movement or the delivery is significantly delayed, contact our support team with your order number, and we will investigate with the carrier.

After-Sales Service

Q: What is your return policy?
A: We offer a 14-day return window from the delivery date for items in unused, original condition with all tags attached. Personalized or special-order items are not eligible for return unless faulty.

Q: How long does an exchange or refund take to process?
A: Once we receive the returned item, processing takes 3-5 business days. Refunds are then issued to your original payment method; the time it takes for the funds to appear depends on your bank or payment provider.

Q: Are there any extra charges for returns or exchanges?
A: Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We do not charge additional handling fees for processing returns or refunds.

For further assistance, please contact us at: [email protected]

Happy Shopping!

The EuroFanKits Support Team